Refund Policy

1. Overview

This Refund Policy explains when scrnr.io ("we", "us", "our"), operated by AGP Software Solutions Inc., issues refunds for paid plans and the storage add-on. The Free tier does not involve any payment and is therefore not covered by this policy.

2. Monthly Subscriptions

Monthly charges are non-refundable, including for partial months. You may cancel your subscription at any time from the dashboard or via the Stripe customer portal — you keep access through the end of the current billing period and won't be charged again at renewal.

3. Annual Subscriptions

Within 14 days of purchase: full refund of the annual charge, for any reason. Email [email protected] from the email address on the account and we'll cancel the subscription and refund the charge in full.

After 14 days: cancellation entitles you to a prorated refund based on the remaining unused portion of the year, calculated daily from the date we receive your cancellation request to the end of the prepaid term.

You can cancel anytime from the Stripe customer portal to stop renewals. Prorated refunds for active terms must be requested via email so we can verify account ownership before issuing.

4. Storage Add-Ons

Storage add-ons (any tier) are separate monthly subscriptions. They can be cancelled at any time and remain active until the end of the current billing period; the current month is not refunded on cancellation.

When the add-on ends, your effective storage cap drops back to whatever your plan includes (Free and Basic: none; Pro: 5 GB). Files exceeding the new cap revert to your plan's standard file retention going forward and may be deleted by the routine cleanup job thereafter.

5. Service Failures and Outages

If the Service is materially unavailable for an extended period due to issues on our side (excluding scheduled maintenance and issues caused by third-party providers we depend on), we may, at our discretion, issue prorated credits or refunds. Contact [email protected] with details if you believe you have been affected.

Failed individual screenshot requests (e.g., a target site is offline or blocks automation) do not count as service failures. Failed requests are not counted toward your monthly quota.

6. Non-Refundable Situations

Refunds will not be issued for:

• Monthly subscription charges, including partial months.
• Unused portions of a monthly billing period after a downgrade or cancellation.
• Storage add-on charges for the current monthly period (see section 4).
• Accounts suspended or terminated for violating our Terms of Service.
• Quota that goes unused during a billing period (quotas do not roll over).
• Charges older than 60 days at the time of the refund request, unless required by law.

7. How Refunds Are Processed

Approved refunds are returned to the original payment method via Stripe. Funds typically appear within 5–10 business days, depending on your bank or card issuer. We do not issue refunds in cash, store credit, or to a different payment method.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to registered users via email. Refund requests are evaluated under the policy in effect on the date of the original charge.

9. Contact

For all refund requests or questions about this policy, email [email protected] from the email address on the account. Please include your account email and the approximate date of the charge.